Project Summary
Daily Bread Food Bank wanted to create an eCommerce store where users could purchase gifts and learn more about where their donation goes.
Through the symbolic store, users can narrow their search through the "product" categories: Children, Most Needed, Most Popular, Seniors, and Under $50. Then once the product is selected the user will be asked if they wish to send an eCard along with their purchase. There are a multitude of eCard selections (Happy Birthday, Get Well Soon, Happy Mother's/Father's Day, etc. These eCards can be emailed to anyone they choose. Once the eCard sending process is complete the user will make their purchase for their donation to be complete and for their eCard to be sent.
As the project manager, it was my responsibility to oversee the early-stage discussions surrounding the goal/purpose and determine a timetable for launch. We then quickly went into the design stage and worked with Daily Bread Food Bank to finalize the copy to be used on the website. After the Mobile and Desktop design and copy were approved we moved into development where I worked alongside the developer to get ready for launch. It was my responsibility to design, and configure the site including setting up the eCommerce site in Luminate Online, creating the PageBuilder pages, configuring the customizable pages and the specific client asks, populating the website images, and adding the copy using HTML.
After the eCommerce site launched I continued to provide support when anything needed to be fixed/updated. I then ran a training session with the Daily Bread Food Bank team outlining how to edit the eCommerce site in the backend on Luminate Online. The training session included a video recording and training document for the Daily Bread Food Bank team to refer back to when the contract had concluded.
Solution
Pain Point:
Users feel untrustworthy of where their donation goes and who it helps.
Solution:
A symbolic store (eCommerce website) that provides donors with information about their gift, where their money is going, and who it is helping.